Shipping policy

All orders are processed within 1–3 business days (excluding weekends and holidays).
Processing times may be extended during high-volume periods such as product launches, holidays, or promotions.
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

United States: 3–7 business days

Delivery delays can occasionally occur and are outside our control.

Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Tracking numbers will be active within 24 hours.

Incorrect Addresses & Returned Packages

Please ensure your shipping address is accurate at checkout.
DivineThreads is not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for reshipping fees.

Lost or Damaged Packages

DivineThreads is not responsible for packages marked as delivered by the shipping carrier.
If your order arrives damaged, please contact us within 5 days of delivery with photos of the damage.
If a package is lost in transit, contact us within 7 days of the expected delivery date so we can assist with a carrier claim.